Tracking Einstein Activity Capture
Einstein activity capture is a great solution for compiling sales rep activity data into salesforce. Einstein activity capture pulls in calendar events.
Activity Tracking Salesforce
The problem that exists is that Einstein Activity Capture is not able to capture brand-new leads and contacts. There will be no new contacts added only the already existing will be updated which leaves little room for real-time updates.
The problems that arise are:
- Salesforce Admin is the only one that can delete emails. Other users cannot just go in and clean out the emails that are no longer valuable.
- If your business decides to no longer use Einstein Activity Capture and moves away the data that was stored on the CRM will be deleted.
- The event and email data are not available by your API, User Interface, or standard reporting. This also means that further down the line Business Intelligence systems cannot draw from it.
Contact Us
SalesDirector.ai, Inc.
rli@salesdirector.ai
14271 Jeffrey Rd., #270,
Irvine, CA , 92620 ,
United States
https://www.salesdirector.ai//
SalesDirector.ai, Inc.
rli@salesdirector.ai
14271 Jeffrey Rd., #270,
Irvine, CA , 92620 ,
United States
https://www.salesdirector.ai//
Resource URL:- https://www.salesdirector.ai/blog/2020/05/06/einstein-activity-capture-and-the-biggest-problems/